we are very careful about the massage therapists we select to join the cloud9 network. we thoroughly interview all of our therapists in person and make sure they are trained, experienced and certified. we accept only the highest quality therapists with a history of excellence in customer satisfaction.

all cloud9 massage therapists have the highest level of integrity and professionalism. in return, we expect all clients to reciprocate the same level of respect and conduct.

We don’t offer the ability to browse therapists to select one for your massage. We offer on-demand service and have no way to guarantee a certain therapist will be available.

yes, absolutely! after your first massage with any cloud9 massage therapist, you will have the option to re-book future massages with the same therapist. keep in mind, however, we cannot guarantee that the same therapist will be able to arrive at your home or hotel at the time you require and there will be an additional 3-hours of advance booking notice required.

If you need a quick fix and want a therapist at your door within an hour, we suggest you book a cloud9 massage on-demand and let us provide you with the closest available therapist.

cloud9 allows you to book in-home, hotel or office massages with experienced and vetted massage therapists in as little as one hour. we match your massage request with the best therapist that specializes in that massage modality, based on location and availability.

cloud9 takes the stress out of booking a massage, and is able to function because of the honour system.
if you enjoy massage, we hope that you will do your part in keeping our eco-system intact and honorable. we strongly encourage our clients to use cloud9 exclusively for all of their massage needs.

cloud9 currently offers swedish massage, deep tissue massage, sports massage, and prenatal massage.

any of these modalities can be performed as a couples massage, which means that two cloud9 therapists will perform massages for you and your spouse / partner / friend at the same time.

cloud9 also offers event/party/corporate massage services, in which you can select any number of therapists for a period of time – up to 8 hours per therapist – for any of the modalities listed above, with the exception of prenatal massage. we also offer chair massage, which is great for treating your office-mates.

strictly no. our therapists provide quality professional massages with strictly no extras.

when booking, we ask that you provide as detailed parking information as you have available. if our therapists drives and are unable to find free parking, or none is available in your area, we kindly ask that you reimburse the therapist for any expenses incurred, such as valet expenses if you are staying at a hotel or working in an office.

cloud9 offers massages 7 days a week from 12pm to 12am. these hours refer to first and last available appointment start times subject to therapists’ availability.

you can cancel and reschedule your appointment up to 1 hour before the appointment time with no penalty
if you reschedule with less than 1 hours’ notice, prior to the appointment, we charge a sgd35 fee*
if you cancel with less than 1 hours’ notice, prior to the appointment, we charge a sgd50 fee*
if you cancel with less than 30 minutes notice, prior to the appointment, we charge the full amount of the massage*
*except if no therapist is assigned, then it’s free of charge

no. cloud9 therapists always come prepared with fresh linens. however, if you have your own linens that you prefer, our therapists are happy to use yours.